Your carry-on baggage allowance is determined by your class of service.
Economy passengers are permitted to carry one piece of carry-on baggage, which must not exceed 7kg, plus one small item, such as a handbag or thin/small laptop. Premium Economy, Business and connecting Business passengers, plus Airpoints Gold, Elite and Star Alliance Gold members are permitted to carry up to two pieces of carry-on baggage, weighing up to 14kg total with one item up to 10kg, plus one small item.
The total dimensions for any carry-on bag must not exceed 118cm.
If your carry-on baggage exceeds the allowance, it will need to be checked into the hold.
| Class of Service | Size Restrictions | Weight Allowance |
|---|---|---|
| Economy | 118cm total | 7kg |
| Premium Economy | 118cm total | Up to 14kg total |
| Business | 118cm total | Up to 14kg total |
| Connecting Business | 118cm total | Up to 14kg total |
| Airpoints Gold members | 118cm total | Up to 14kg total |
| Elite members | 118cm total | Up to 14kg total |
| Star Alliance Gold members | 118cm total | Up to 14kg total |
Your checked baggage allowance is determined by your fare and class of service.
Seat fares are the only fares which do not include baggage allowance.
On domestic flights, the Seat + Bag, Flexi Time and Smart Saver fares include one piece of checked baggage, which must not exceed the allowance of 23kg.
Flexi Plus fares include two pieces, each which must not exceed 23kg.
On international flights, the Seat + Bag, The Works and Economy fares include one piece of checked baggage, which must not exceed the allowance of 23kg.
Works Deluxe and Premium Economy fares include two pieces.
Business passengers have a checked allowance of three bags.
The total dimensions for any checked baggage must not exceed 158cm.
If you want to take more bags, you can purchase this as part of your booking or any time before your day of travel. The maximum number of checked bags per person is 3 bags.
For more detailed information, please visit the Air New Zealand website directly.
Air New Zealand offers options to passengers who want to take more checked baggage than their fare allows. If your bag is overweight but less than the 32kg maximum allowance, you may pay an excess baggage charge at the airport.
Please visit the Air New Zealand website directly for more detailed information.
Air New Zealand permit a wide range of sporting equipment and musical instruments on flights. Due to their size, some of these items may be counted as a standard checked bag. However, many will be considered oversized or overweight items. As such, charges and certain restrictions will apply. Please visit the Air New Zealand website directly.
When travelling internationally, it’s a requirement that you pass through customs. However, for domestic travel, or travel within the EU, customs is not usually required. In all cases, you will pass through security checks, to which it’s likely your ID and Documents will be checked, so it’s a good idea to have these documents ready and available throughout your journey.
Entry requirements vary from country to country. It’s very important that you research the exact requirements specific to you before you travel, as certain countries may require a visa, proof of insurance, and possibly bank statements. Your passport must also be valid for the full duration of your stay, with some countries requiring at least 6 months validity. However, all requirements will differ and are subject to your specific circumstances, such as duration of stay, purpose of travel, and the regulations that the country has set.
We recommend sourcing information about entry requirements from the country’s official websites.
Connecting flights refer to you taking multiple flights in order to reach your destination. This results in having a longer journey time, however, it’s quite common when direct services are not available.
If you have a connecting flight booked on the same ticket, typically your baggage will be checked through to your final destination. However, with potential flight delays, busy airports, and tight connections, you might make the connection, but often your baggage does not. This is why more and more travellers are travelling light by shipping their luggage ahead.
Many low-cost airlines don't offer connecting flights. This means it's your responsibility to manage your onward connections, and collect your baggage after each flight.
If you’re unsure, we recommend that you contact your airline directly.
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