Packaging
1. What to use?
You can use either suitcases or strong cardboard boxes, or a mixture or both.
You can use hard or soft suitcases, just make sure all straps are tucked in or removed. We do not recommend using holdalls or rucksacks. Do not lock the suitcase. Customs and/or the courier may need to verify the contents of your items. Please do not use laundry / storage style bags or plastic bags of any sort. These items are not suitable for a couriers network.
Please make sure you use double walled boxes and not single walled (crisp style) boxes. Please do not use plastic boxes as they are very brittle. If you need to purchase boxes we have some recommendations here.
You can send golf bags on our services. They need to be packaged in a suitable golf bag with a hood or in a travel case or box. We recommend using bubble wrap over the heads of each club.
You can send bicycles on our services. Bicycles need to be packaged in a suitable box or in a travel case. We recommend taking your bike to a cycle shop where they can disassemble it and package it for you. Most bikes will need the wheels and handlebars removed to send.
You can send skis and snowboards on our services. They need to be packaged in a suitable travel bag or case.
2. What can I send?
You can use My Baggage to send most personal effects, however there are some items you cannot send. We have a list you can check here. Some popular items we do not recommend sending are: fragile items, liquids or aerosols (deodorant cans). For electrical items, such as TVs, we recommend only sending in the original manufacture's packaging and these items are not covered by our compensation cover. Musical instruments can be sent, we recommend only sending in travel cases and these items are not covered by our compensation cover.
3. How do I pack it all up?
Please package up each individual item in some form of protection, such as bubble wrap, cardboard, etc. Use clothes to space items out and spread heavy items, such as books across the whole package. Do not over pack the item. We have a very high weight allowance, but please only pack what your suitcases or cardboard box can safely hold. If an item splits it can severely delay your shipment.
IMPORTANT: There are some items you cannot send on our international services, popular items that are prohibited include; perfume, aerosols (deodorant) and nail varnish, please read our prohibited items list here, items containing these items may have to be returned.
If you are using a cardboard box please use plenty of packaging tape (brown tape), do not use sellotape. Do not overlap the flaps of the boxes, this makes the box very weak and can spill the contents very easily.
If you are using a suitcase please make sure the suitcase is closed and all handles, straps are taped down. Please do not lock the suitcase, as your suitcase may be returned to you. Customs and/or the courier may need to verify the contents of your items.
Attaching Labels
Attaching your labels to the packaging is the most important part of the process. You need to ensure all labels are securely attached.
Please print your labels off from My Orders or from your email. Some labels only become available the day before collection.
My Baggage cannot be held responsible for any loss or delay if your labels or the courier's shipping labels come off in transit, or the labels we provide are not attached.
Attaching labels to a suitcase
Remove all previous labels from any item you wish to send. Leaving old labels on any items may lead to confusion and may result in your item being delayed, mis-sorted or returned to the collection address.
Please do not attach your labels with tape alone, as your labels are likely to fall off and could result in your item being delayed.
We recommend 2 methods:
Method 1: Insert your labels into poly pockets, tape closed and tie them onto your suitcase with string. Then tape the poly pockets to your suitcase. Make sure the pockets are tied on.
Method 2: Attach your labels with tape and then cover your bag with cling film. If you have two labels just attach a label to each side of your bag and then wrap your bag in cling film, wrap the film around twice. This will stop the labels falling off and protect your suitcase while in transit.
If sending a suitcase we recommend inserting a label or a note at the top of your suitcase with your name and full delivery address incase your labels do come off.
Attaching labels to a box
Simply attach the labels like you would to a normal parcel. Use tape and make sure each label is attached securely. Do not block any information with the tape.
